How do I make a reservation with Flexi Club?
Central Reservation Centre - Decide when, where and how many people you want to take with you on your holiday.
- Have your membership number ready
- Call our Central Reservation Centre on 031 717 7591 and our team of fully trained personnel will try to match your request as closely as possible. Your holiday planner will confirm the number of points required for your holiday as well as any accommodation fees payable.
- Should you require additional points, our holiday planner will immediately assist by either arranging for you to borrow up to 25% of the following years points or referring you to our Sales Department who will allow you the opportunity to purchase additional points as required over the telephone.
- Once you have confirmed your choice, a confirmation letter will be posted to you immediately.
- This document contains all the information you need and can be used in conjunction with your Vacation Directory to plan your holiday.
Online booking- Login here.
- Browse our portfolio of available accommodation
- Decide when, where and how many people you want to take with you on your holiday.
- Book your holiday.
- Once you have confirmed your choice and any required payments have been received, a confirmation letter will be sent to you via your chosen method.
- This document contains all the information you need to prepare for your holiday.
How does the Flexi Club Point System work?
Flexi Club applies a unique resort grading system to the holiday accommodation available to its members. This grading system is based on points and accommodation is graded according to demand, standard, size and season.This determines the number of Points required when making use of the accommodation
As a Flexi Club member you are entitled to use the points you have acquired, to holiday at any of our accommodation or accommodation available via our numerous reciprocity agreements.
The points you have purchased are automatically issued to you every year. These points increase in line with inflation each year, ensuring that your asset appreciates and you continue to enjoy a lifetime of holidays. In addition, any unused points can be accumulated for the current year plus 24 months. Up to 25% of the following years points may be borrowed for the current year's holiday if required. Points may also be bequeathed.
What is Holiday Contribution?
Payable at the beginning of each year (calculated according to the number of points you own). This is used to pay resort levies and cover the estimated annual costs of the scheme accommodation.
This amount is due annually and based on an agreed percentage of the monetary value of your allocation of Points for the year. Currently The Holiday Contribution is calculated at 6.5% of the value of the points you own.Once received, this payment is transferred to your Holiday Savings accounts.
What are refurbishment fees and Club Subscriptions?
The Refurbishment Fee covers costs incurred to maintain the quality standards of the scheme accommodation owned by the Club. This amount is due annually in January and is based on the agreed percentage of your Points value. The current percentage is 0.5% plus a Base Levy of R295 per member. It was resolved at the AGM held on the 23 July 2009, and then confirmed at the 2010 AGM that this amount would be added to the Refurbishment Reserve as a base, before adding the Refurbishment Reserve fund.
Just like a sports club, Flexi Holiday Club requires an Annual Club Subscription to cover the annual operating expenses of running the Club e.g. accounting and administration costs, reservations, sending of statements, guest certificates and communications etc. This subscription is due upon joining the club and thereafter, during January each year. Each member pays the same amount.
How do my annual fees work?
Once a year they are raised in August / September and need to be paid by the end of January. Annual notifications are sent advising you of the relevant fees. They include your Subscriptions, Refurbishment Reserve and Holiday Contribution.
Your Subscriptions cover the Clubs administration and member support services. Funds allocated to the Refurbishment Reserve are used for upgrades or refurbishments as required by the resorts from time to time.
The balance of your funds are allocated to your Holiday Savings Account as your Holiday Contribution, which is used for your bookings (Accommodation Fee) and the payment of resort levies.
How do Guest Certificates work?
Upon confirmation of your reservation, a guest certificate will be issued and either emailed, faxed or posted to you. This document must be produced on arrival at your holiday destination in order for you to have accessto your accommodation. A guest certificate can be issued in the name of a family member or friend up to four times per year. Should you wish to take advantage of this benefit, please notify the club in writing with the relevant details of the guest who will be occupying the unit.
What are the Flexi Club benefits?
Over 100 000 holiday makers already enjoy the many unique benefits of Flexi Club, which are now yours and your family's to enjoy for a lifetime of wonderful holidays, anywhere, anytime - from coast to mountain, sea to snow, country to country, season to season and even in any size of apartment.
- Flexi Club welcomes timeshare trade-ins of Gold Crown, Silver Crown, Crystal resorts as well as resorts of international distinction worldwide.
- Flexi Club owns quality holiday properties, aiming to maintain a high ratio of the most popular locations and time periods around the world.
- Flexi Club members have access to stock valued in excess of R4,6 billion throughout the world.
- Flexi Club provides members with the freedom to vacation in any resort, season and size of apartment to suit their changing needs from holiday to holiday.
- Flexi Club members may enjoy as many holidays as they choose, provided they have sufficient points and Holiday Savings.
- Points are issued at the beginning of each year to members to use for bookings. Any unused points may be accumulated for the current year plus 24 months, and members may even borrow up to 25% of the following year's points.
- Flexi Club has a unique 'pay only for what you use' maintenance system known as 'Accommodation Fee'.
- Any unused 'Holiday Savings' are carried forward from year to year. These may be accumulated for the current year plus 24 months.
- Flexi Club processes ALL reservations directly from it's cost effective, multilingual South African head office, regardless of which country or continent members are set to visit. And more recently via its online booking system.
- Flexi Club may privately rent out their points, (provided it is not for commercial gain) or spoil friends and family with holiday Guest Certificates at no extra cost.
- Flexi Club members may also bequeath their points..
- With Flexi Club the value of points increase in line with inflation each year.
- As a member of the Club Leisure Group, a large multinational leisure management and development organisation, Flexi Club is associated with 12 other leisure clubs, providing further benefits and access to additional holiday properties.
- Flexi Club members receive regular interactive communications, Opinion Polls and special holiday offers as well as exclusive added value opportunities
- Flexi Club has appointed leading travel partners around the world to service even the most demanding travel requirements of members.
What does trade-in mean?
A trade-in is when an existing or non-existing member trades in their privately owned timeshare week in exchange for points in Flexi Holiday Club. When trading in a week you are required to purchase a minimum amount of points (Your consultant will advise you accordingly). Until the transfer has been completed the Club will pay the resort levy on your behalf from the year that they have taken occupation. You will only be responsible for the Flexi Holiday Club Annual Fees.
What do I do if I want to occupy my week every year?
The Club offers a Flexi Gold Membership which affords you first right of refusal for the week which you have traded in to the Club. The week will automatically be booked for you each year, and you have up to six months prior to occupation in which to cancel the booking if you do not wish to utilise the unit.
What are Bonus Breaks?
Bonus Breaks are available to members within a certain number of weeks before the occupation date of the accommodation. A discounted Accommodation Fee is payable for these bookings and no Points and Holiday Savings apply. This allows you to holiday without making use of your points. These bookings are cash only and accumulated Holiday Savings may not be used in lieu of payment. Every member is entitled to 10 Bonus breaks per year.
How are resorts graded?
Statistics generated from the research team continually influence the engineering of new leisure and business concepts, positioning the group at the cutting edge of the industry, through creative modifications, developments and acquisitions of new products. To ensure “Quality Always, without exception”, the Club Leisure Group subjects all resorts to a stringent and ongoing grading assessment.
Resorts are graded according to strict world standards and are based on desirability, demand, location, and several other service and structural criteria. It is our aim to provide each guest with the ultimate holiday experience throughout the resorts we manage and to match expectations as closely as possible. Ratings range from 2 crystals to 3 crowns as set out below.
What is the history behind Flexi Club?
The concept of Flexi Club is unique to the leisure industry and was established in 1990 in South Africa, to service the discerning holiday needs of South African families. Over the years Flexi Club has grown dramatically and has expanded it's operations to other continents including the United Kingdom and Europe.
Flexi Club was incorporated into the Club Leisure Group, a large multi-national leisure company which manages and co-ordinates the activities of several other leisure and resort accommodation clubs around the world.
Today, over and above the holiday properties owned by Flexi Club, it's members have access via it's umbrella organisation the Club Leisure Group, to 3500 resorts worldwide.
One of the founder members of the group, South African born Anthony (Tony) Ridl, a chartered accountant who is regarded as a lateral thinking strategist, established his mark early on in the organisation. With over 20 years experience in the leisure industry, Tony is recognised for his accuracy in assessing market trends. Tony is instrumental in designing, developing and launching innovative products and services to maximise emerging market opportunities.
Pretoria born Stuart Lamont, a leading property developer from KwaZulu-Natal's South Coast in South Africa, joined the Group in 1994. Stuart focused on developing and implementing technologically advanced, measurable systems, procedures and quality of service, in all aspects of Flexi Club. Stuart's experience in property development and resort management, together with his keen attention to detail and exceptional negotiating skills, soon led the group to acquire and develop other exciting products. Including such products as Off Beat, Holiday Club, Club Trafalgar, Rainbow Holiday Club, Corporate Club, Premier Vacation Club, Holiday Access, Leisure Life Travel Club and numerous other key leisure properties. These rapidly grew in value to over R4,6 billion by the year 2009.